Returns policy

If, for any reason, you are not satisfied with your order, you can exercise your right to return part or all of the products you purchased within ten (10) days from the date of receipt.

Our goal is to ensure your complete satisfaction. If for any reason you are not satisfied with the size or model you ordered, you can exercise your right to return it ten (10) days from the date of receipt.

Please note that returned products must not be used, worn, washed, modified or damaged and the labels accompanying the product must be present, as they were when you received it along with the retail receipt or invoice. You must also contact us by e-mail at info@caracas.gr to be given instructions and a return code.
If the corresponding product you want is not available (eg larger size), the purchase amount of this product is credited to your account and can be used in any new order you wish in our store.

In all the above cases the return costs are borne by the customer.

For the return of a non-defective product, the cost of return is borne by the customer, while the cost of resending the item you choose for replacement is borne entirely by www.caracas.gr.

 

DEFECTIVE product

In the unlikely event that you receive a defective or damaged product www.caracas.gr will make every effort to replace it with the same or similar product at no extra cost to you. However, you must inform us by e-mail at info@caracas.gr so that we can send you instructions for the return of the product as well as a return code. If the product is no longer available, it can be replaced with an equivalent product by arrangement or we can refund your money.

Www.caracas.gr does not have a guarantee policy. We are not responsible for any damage that may occur from normal wear, misuse and damage when removing the labels.

Limitations of liability

For all the products contained in the catalogs of www.caracas.gr there are clear indications for the availability of our warehouse. The transaction will be considered completed only after sending a written electronic confirmation. In case it is impossible to execute an order, www.caracas.gr has the right to withdraw and not fulfill it, and in case the price has already been collected, it is returned by deposit in your Bank account.